Customer Service Agent (m/f/d), Design Team

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products!

As we continue to expand our business, we are seeking a curious and passionate individual to join our team at Spread Customer Solutions GmbH as Customer Service Agent (m/f/d) to join our design team and drive our business forward.

The position is offered on a fixed-term contract for one year.

What Will Your Role Be

Are you passionate about design and enjoy working with people? Join our Design Team as a Customer Service Agent (m/f/d), part-time or full-time (30–40 hours per week), and help our customers bring their design ideas to life. As their first point of contact, you’ll combine excellent customer service with a keen eye for detail to ensure every design turns out just right!

What You´ll Do

• Advise customers by phone and email on all questions about their designs

• Check submitted designs for quality and technical feasibility, such as resolution, format and colours.

• Improve and adapt designs in Adobe Photoshop and Illustrator, for example by cutting out, retouching, vectorising or resizing

• Implement customers' change requests and agree on the results with them.

• Explain technical details in plain language and work with customers to find the best solution.

• Work closely with the design team and pass on feedback from customer conversations.

What You´ll Bring

• Experience with Adobe Photoshop and Illustrator

• Experience in customer service, or a real enjoyment of helping people by phone and email.

• A friendly, patient and solution-oriented communication style, even when things get busy.

• A good eye for design and a careful way of working.

• Very good written and spoken German & English

• Training or experience in media design, graphic design or prepress is a plus

Why Should You Join Us

• Autonomy and Impact: We believe in giving people real ownership. You'll have the freedom to make decisions, take action, and see the direct impact of your work on the business.

• Development and Growth: We believe that the greatest professional and personal growth happens when you're challenged. If you're looking to build your career, you'll find plenty of opportunities to do so.

• We Win as a Team: Work alongside ambitious, motivated colleagues who challenge and support each other to achieve exceptional results. Through honest feedback, high standards, and shared ambition, we bring out the best in one another.

• Learn from Proven Entrepreneurs: Work closely with experienced founders and business leaders, gaining first-hand insights into growing a successful international company.

• Transparency and Involvement: Stay connected to our vision through regular General Assemblies, learn about our processes in our production sites in the Czech Republic and join workshops and cross function initiatives to lead positive change.

• The Extras That Matter: Enjoy 30 days of paid vacation, attractive employee discounts on our products and partner brands, modern office spaces designed for collaboration, and regular company events where we celebrate our successes together.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.