CUSTOMER SERVICE

Company Overview

Advance Cash Credit is a licensed moneylender in Singapore, authorised under the Moneylenders Act. We provide approved loans to employed customers with convenient 24/7 online applications, helping bridge financial gaps between paydays.

Job Summary

Assess loan applications and deliver compliant credit solutions while supporting customer financial needs and business operations in a collaborative environment.

Responsibilities

• Evaluate loan applications by analyzing applicant creditworthiness to determine loan eligibility
• Gather and review financial data to design appropriate loan structures and repayment plans
• Communicate clearly with customers to identify their financial needs and recommend suitable loan products
• Explain loan agreements and finalize contracts ensuring adherence to company policies and regulatory standards
• Develop and sustain positive customer relationships to enhance client retention and satisfaction
• Collaborate effectively with team members to support daily credit services operations and achieve business goals

Preferred competencies and qualifications

• Experience in customer service, loans, credit, or financial services to enhance decision-making and customer interactions
• Strong communication and negotiation skills to engage customers professionally
• Ability to work independently and collaboratively within a team environment
• Responsible, organized, and detail-oriented approach to managing loan processes and documentation

Other Information

Working Hours

• Monday to Friday: 10:30 AM – 7:00 PM
• Saturday: 10:30 AM – 4:00 PM

Employee Benefits

• Meal allowance
• Performance incentives
• Medical benefits
• Annual salary review
• Company trips and team bonding activities