Customer Service Admin | B2B (Remote)

Customer Service Admin | B2B (Remote)

Remote | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking an experienced Customer Service & Administration Officer to provide end-to-end support across client communication, order management, accounts assistance, and general business administration.

This role supports an Australian company and requires excellent customer service capability, clear communication, and strong attention to detail. The ideal candidate understands B2B operations, thrives in high-volume environments, and has experience supporting sales, finance, logistics, or service delivery teams.

Key Responsibilities

Customer Service & Client Support

• Manage inbound customer enquiries via phone, email, and chat.

• Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information.

• Build strong relationships with B2B clients for service quality, retention, and trust-building.

• Resolve customer concerns, escalate when necessary, and ensure full case follow-through.

Order Processing & Administration

• Enter and manage sales orders, purchase orders, job requests, or service tickets.

• Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations.

• Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required.

• Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar).

Accounts & Collections Support

• Assist the Collections Agent with account enquiries and invoice clarifications.

• Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records.

• Monitor new orders for outstanding balances or credit concerns.

• Provide administrative support for dispute resolution and payment plan paperwork.

Business Support & Coordination

• Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts.

• Track and update work orders, scheduled jobs, or service delivery movements.

• Share proactive client updates on delays, ETAs, job progress, or account status.

• Maintain organised digital files and follow internal SOPs for compliance and audit support.

Required Experience & Skills

• 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory)

• Excellent verbal and written communication skills

• Strong customer service mindset

• Confident handling escalations and difficult enquiries

• Familiar working with CRM/ERP platforms and Microsoft Office

• Strong organisational skills and ability to prioritise

• Ability to multitask and follow up proactively

• High accuracy in data entry and documentation

Preferred (Not Essential)

• Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses

• Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications)

• Familiar with freight/courier dispatch tracking portals or delivery coordination systems

Role Benefits

• 100% work-from-home, fully remote setup

• Full-time, long-term and stable engagement

• High-volume, structured daily workload

• Internal support across finance, sales, and operations teams

• Career growth into senior administrative, client account support, or operations roles