Customer Retention & Sales Specialist

Customer Retention & Sales Specialist
Wireless Contact Center | Fishers, IN
Drive Relationships. Create Opportunities. Get Paid for Both.
This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect. As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step.When the sales opportunity presents itself, you’ll confidently close it. When it doesn’t, you’ll still win by driving in‑store visits—and get paid for it.

What You’ll Do

Make outbound calls to existing Verizon Wireless customers
Identify sales opportunities or schedule store visits when appropriate
Analyze customer accounts to save money or add value
Sell wireless products and services when the opportunity presents itself
Maintain callbacks, follow-ups, and accurate CRM documentation
Track daily productivity and participate in team huddles and training
Stay current on promotions, devices, and pricing

What We’re Looking For

3+ years of success in commission-based sales (preferred)
Call center or wireless experience a plus
Confident, engaging phone presence
Strong objection-handling and problem-solving skills
Organized, self-motivated, and comfortable multitasking
Experience with Salesforce or similar CRM tools preferred

Earnings Potential

Competitive hourly base plus commission
Earn commissions on sales closed and customers driven to retail stores
Unlimited customer opportunities nationwide
Top performers consistently exceed monthly goals

Perks

Hourly Guaranteed Pay
Same Day Pay Options
Generous Commissions
Employee Profit Share
Career Development
Paid Time Off
Paid Community Time
Paid Employees Matter Day
Generous Community Grant Opportunities
Employee Resource Groups
Medical, Dental, Vision
401K with Company Match
Long-Term and Short-Term Disability
Critical and Accident Benefits
Family Related Time Off
Employee Assistance Program
Employee Referral Program
Rewards and Recognition

Ready to turn conversations into connections—and opportunities into earnings?👉 Apply today and grow your sales career with us.

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information, or any other status protected by applicable federal, state, or local laws. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

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