Customer Relationship Manager/ Executive
Finovest Group · Ernakulam, India ·
- Category
- Management
Focuses on post-sales engagement, client retention, and
enhancing customer satisfaction. Builds long-term relationships with travelers
and leverages feedback to improve services.
Key Responsibilities:
- Maintain
client profiles and communication history
- Handle
inquiries, feedback, and complaints
- Implement
loyalty programs and retention strategies
- Monitor satisfaction levels and recommend
improvements