Customer Quality Engineer

Customer Quality Engineer
Job Summary: Lead and direct customer issues to closure, by facilitating appropriate teams, and problem solving, and providing quality assurance to prevent future quality events.
Essential Functions: (Included the following but not limited to other duties that may be assigned)
Level I:• Primary interface with customers for quality related concerns• Coordinate, lead, and facilitate customer requests and audits in a timely manner• Analyze and interpret drawings, data, manuals, and other materials to determine requirements, inspection/testing procedures, and path forward to resolve the issue• Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the quality of the assigned product or process• Coordination of sorting and containment activities (internal/external)• Maintain all related portals, websites, databases, and tracking systems (internal/external)• Complete appropriate documentation as required, such as 8Ds, 5Ps, 5-Whys, etc…• Champion continuous improvement efforts to assure continued customer satisfaction• Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed• Maintain a positive influence by behaving in a manner that enhances Nifco’s success
Level II:• All of the above Level I functions plus:o Lead teams to develop countermeasures for shortcomings to prevent reoccurrence
Level III:• All of the above Level I & II functions plus:o Spearhead critical quality issues, and lead teams to eliminate issue reoccurrence.o Plan and develop all aspects of the quality structure to assure the quality of the project.o Mentor and train lower level engineers and assist with management functions.Complete an approved quality or process improvement mechanism once per quarter.