Customer Quality Engineer

- Manage warranty data analysis, claim investigations, and corrective actions to reduce warranty costs and improve product reliability. Act as the liaison between the plant and OEM customers for warranty issues, ensuring compliance with IATF 16949 and customer-specific requirements.

1) Warranty Data Management

• Collect and analyze warranty data from OEM portals and internal systems.
• Monitor warranty trends (R/1000, cost per vehicle etc.) and identify high-risk components.
• Prepare monthly warranty performance reports for management and customers.

2) Claim Investigation & Root Cause Analysis

• Investigate returned parts and warranty claims to determine failure mode and root cause.
• Coordinate with production, engineering, and suppliers for containment and corrective actions.
• Document findings in structured problem-solving format (8D, 5-Why, Fishbone).

3) Customer Interface

• Communicate with OEM warranty teams regarding claim status, analysis results, and corrective actions.
• Support customer audits and warranty reviews; ensure timely response to inquiries.
• Maintain compliance with customer-specific requirements (e.g., warranty reporting formats, timelines).

4) Continuous Improvement

• Drive initiatives to reduce warranty costs and improve product durability.
• Feed lessons learned into DFMEA/PFMEA and design/process improvements where applicable.
• Support APQP activities with warranty risk analysis for new programs.

5) Compliance & Documentation

• Ensure adherence to IATF 16949, ISO 9001, and OEM warranty requirements.
• Maintain accurate records of warranty claims, analysis reports, and corrective actions for audits.

Qualifications & Skills

• Bachelor’s degree in mechanical engineering or related field.
• 3–5 years experience in automotive quality or warranty analysis.
• Strong knowledge of IATF 16949, APQP, PPAP, FMEA, and structured problem-solving.
• Familiarity with OEM warranty systems (Nissan, Honda, Ford, etc.).
• Analytical skills with proficiency in Excel, Power BI, Minitab or similar tools.
• Good communication skills in Thai & English

-

Internal Use Only: Salary

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.