Customer Project/ Program Manager

Customer Project/ Program Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

The Customer Project /Program Manager leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

The Customer Project /Program Manager is responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Very large/ complex/ single or multiple region.
• High risk.
• High complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to themanagement.
• Manages business development.
• Identifies and develops new opportunities with client.
• Supports early qualification and opportunity assessment for large and complex opportunities.
• Acts as opportunity manager for high risk deals.
• Manages client relationships.
• Manages upper level client delivery relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources.
• Mentors and encourages skill development of project team members.
• Provides detail performance review input and development recommendations for team members.

Education and Experience Required:

• First Level University degree.
• 7 years experience in project management or in like roles/businesses.

Knowledge and Skills:

• Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
• Speaks with authority to most layers of depth related to project management methods.
• Makes use of and contributes to the company's PM Professions community.
• English on advanced level and second language as German or French would be preffered.
• PMP Certified.

#LI-Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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