Customer & Operations Support Specialist.

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Requirements:

• High school diploma or equivalent; Business Administration certification preferred.
  
• At least 2+ years of experience in customer support, operations, or administrative roles, ideally in a service-oriented environment.
  
• Proficiency with task management (ClickUp), CRM tools (HubSpot), and basic payroll systems (QuickBooks).
  
• Strong communication, interpersonal, organizational, and time management skills.
  
• Proactive problem-solving ability with basic knowledge of financial and operational software tools.

Core responsibilities:

• Provide outstanding client support and respond promptly to inquiries, feedback, and service requests.
• Manage team schedules, coordinate onboarding and training for new members, and maintain accurate client/lead records using ClickUp and HubSpot.
• Oversee administrative tasks like timesheet reviews, inventory management, supply coordination, and payroll preparation.
  
• Handle lead follow-ups and nurture prospects to bookings.
• Organize logistics for supplies, special projects, and maintain inventory for seamless operations.
  
• Perform additional duties as assigned during Australian business hours

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!