Customer Operations Specialist

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi
As a Customer Operations Specialist, you’ll join a collaborative and forward-thinking team based in Bratislava.

About Your Future Role
In this position, you will:

• Support the day-to-day operations of merchant acquiring and POS services across Central Europe, including direct merchant acquiring and fully outsourced POS services.
• Work with Product, Sales and other internal teams to improve existing services and support new business.
• Provide first- and second-level support to internal and external customers, helping resolve operational issues and escalating more complex cases to the right teams.
• Monitor service performance, investigate irregularities and help ensure services meet agreed specifications and service levels.
• Support customer onboarding, service trials and launches, coordinating the setup and activities needed to move services into production.
• Coordinate the procurement, preparation and management of equipment and materials needed to deliver services.
• Maintain service databases and help prepare operational documentation, reports and statistics.

• Investigate operational issues, respond to requests for information and provide input for service billing

What We Value in You
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Secondary with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)

Bonus Skills:

• This is a junior role. Previous experience in customer operations, payments or POS support is welcome, but not required.
• Good communication skills and a customer-focused approach.
• A logical, hands-on approach to problem-solving and willingness to ask questions when needed.
• Reliable and organized, with the ability to follow processes carefully and manage day-to-day tasks.
• Comfortable using Microsoft Office and keen to learn new systems and tools.
• Enjoys working with different teams and communicating clearly with colleagues.
• Slovak and English language is a MUST
• Knowledge of another Central European language is an advantage.

• Curious and motivated to learn about merchant acquiring, payment services and POS operations.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi
Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment
At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday
At Nexi, our next idea, our next innovation, starts with you. Join us today.