Customer Operations Specialist

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​




OVERVIEW

Join the General Mills India Center Supply Chain team as a Customer Operations Specialist. You will manage customer orders, resolve service issues, and identify supply chain efficiencies for assigned customers, helping ensure accurate transactions and a smooth customer experience. You will partner with Field Sales, Supply Chain teams, and customer representatives in a collaborative environment. This role requires to work in 3.30PM to 12.30AM shift.

KEY ACCOUNTABILITIES

• Order Processing ,manage customer inquiries and complaints across, email, and chat, prioritizing urgent issues and responding within service expectations.

• Investigate and resolve order, return, refund, product, and service issues; coordinate with logistics and warehouse teams and keep customers informed.

• Provide accurate and current information about products, services, policies, and processes.

• Escalate complex issues with complete background information and partner with responsible teams through resolution.

• Maintain accurate customer interaction and transaction records in customer relationship management or order management systems.

• Analyze feedback and recurring issues to recommend process improvements that strengthen efficiency and customer satisfaction.

• Collaborate with Field Sales, Supply Chain, logistics, and customer teams to deliver a seamless customer experience.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree.

Experience: 3–5 years in customer operations, order management, or supply chain operations.

Technical Skills: Experience using customer relationship management or order management systems.

Soft Skills: Clear communication, customer focus, problem-solving, prioritization, collaboration, adaptability, initiative, and integrity.

People Management: Not required.

PREFERRED QUALIFICATIONS

• Master's degree, preferably in Logistics or Supply Chain.

• 5–7 years of relevant experience in customer operations or supply chain operations.

• Experience in service issue resolution, process improvement, and cross-functional collaboration with global customers or teams.




ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.