Customer Onboarding Specialist

About Motion 💡

About the Customer Onboarding Specialist role 🔍

• You'd help build new functions. For example, we've been almost entirely inbound since the start and are now talking about standing up an early-funnel team. As someone in this role, you'd help set the outbound foundation that future hires will build on.
• Our product-market fit is unmatched. When we book a meeting with the right person, we're not cold-pitching; we're showing up with the best answer to a problem teams are already eager to solve.
• You'd learn from the best. You'd work directly with Evan Lee (Head of GTM) and Rainier Sidoo, who joined as an SDR and grew into one of our top mid-market AEs in less than two years.
• The opportunity for growth is massive. Do great work here, and you’ll be rewarded. Alex, Miguel, and Rainier are all proof of how strong performers have progressed on our sales team.

What you'd be doing 🛠️

• Flexing across GTM. You'll lean in across the full go-to-market motion depending on where the business needs you most.
• Driving net-new pipeline. You'll go after high-fit mid-market accounts, both fresh ones and ones surfaced by signals in our CRM (e.g., trigger events, lookalikes to closed customers, lost deals worth another look, event attendees, and more).
• Working the lists with the team. We'll define the plays to run together. You’ll then execute and share what’s converting to help sharpen our targeting over time.
• Writing outreach worth replying to. Emails, LinkedIn, follow-ups, cold-call openers: you'll craft messaging that adapts to the prospect and the signal.
• Getting creative with AI. You won’t just send emails. You’ll use Motion’s internal AI product, Runneth, to create personalized assets for high-intent campaigns.
• Turning replies into booked meetings. When someone responds, you’ll work closely with your manager to understand what they’re looking for, confirm they’re a strong fit, and move the conversation forward.
• Treating prospects like future partners. Our best demos come from genuine, collaborative conversations, not transactional sales tactics.

Our ideal fit brings ✨

• 1-3 years of outbound or high-velocity sales experience. Whether you’ve worked as an SDR, BDR, GTM specialist, sales engineer, customer onboarding specialist, or in a similar role, you’ve used phone, email, and LinkedIn to build pipeline and know what a successful outbound system looks like.
• An AI-native way of working. Tools like Clay, Claude, ChatGPT, and automation are already part of your daily workflow, and you’ve earned opinions about what’s worth the hype.
• Real sales craft: You write outreach that gets replies. You can diagnose, articulate, and fix what isn't working. And you can do both of those things at scale without sacrificing quality.
• Commercial sharpness. You can hold a credible, confident conversation and act as a trusted voice with growth and creative leaders at top DTC brands and agencies.
• High agency and ambition. You’re unafraid of the grind, set your own pace, own your numbers, and don’t wait to be told what to do once you understand the goal.
• Adaptability. You’re comfortable operating in a fast-moving environment and can pivot quickly when priorities shift.
• Low ego and high care. You’re eager to learn, care deeply about the quality of your work, and don’t let ego get in the way of improving.

What you'll love about Motion 💜

• Competitive compensation package: We offer competitive compensation, equity for all, health benefits from day one, a monthly health & wellness stipend, 20 days of PTO, a $1,500 work-from-home stipend, and your home internet bill on us.
• Remote-first with hybrid flexibility: Our team spans Canada, the U.S., and beyond, with optional office spaces in Toronto, Montréal, Vancouver, and Porto.
• A deeply AI-native culture: AI is central to both our product and how we work. Our team is encouraged to experiment with any AI tools they'd like, without worrying about token limits.
• A top-tier team: Our hiring philosophy is simple: high performers, low egos.
• Growth that speaks for itself: We’re a Series B company with strong product-market fit, and our valuation has nearly tripled in the past two years.
• Opportunity for impact: We’re still very much in startup mode, so your work will directly shape the product, the team, and the future of the business.
• Team connection: We’re remote-first, but stay close through an AI virtual office and come together in person at least once a year for a company-wide retreat, usually in Muskoka!