Customer Onboarding Specialist I

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW:

The Customer Onboarding Specialist I serves as the primary coordinator and customer concierge for new RxSight customers during the first 90 days of the customer journey. This role provides proactive communication, facilitates virtual onboarding meetings through Microsoft Teams, tracks milestones and commitments, and connects customers with the appropriate internal resources to support a smooth transition from contract handoff through ongoing support.

The position collaborates across Sales, Contracts, Clinical, Field Service, Customer Success, Consignment Inventory, Finance, Quality, Supply Chain, Operations, and other partners to ensure activities remain coordinated, risks are identified early, and customers receive a consistent, high-touch onboarding experience. The Customer Onboarding Specialist I acts as the quarterback for the experience, maintaining visibility and follow-through while functional owners retain responsibility for their areas of expertise.