Customer Onboarding Specialist I

You’re excited about this opportunity because you will:

• On-Site Implementations & Barcoding: Travel globally to lead the physical and technical setup of our core brands (Alice or Transcendent). Prepare to get a little dirty—you will be navigating properties from the basement to the roof to barcode equipment and map out hotel infrastructure.
• High-Impact Customer Training: Bring high energy, empathy, and strong presentation skills to successfully train diverse hotel staff (from housekeeping and maintenance to the GM) ensuring total user adoption.
• Software Configuration: Rapidly learn and configure our software solutions according to unique customer requirements and established best practices.
• Technical Support: Provide on-the-spot troubleshooting and technical assistance during the crucial implementation phase, escalating complex issues when necessary.
• Project Management: Keep implementations on track, managing timelines, documentation, and deliverables while on the road.
• Cross-functional Collaboration: Work seamlessly with sales and customer success teams to relay client needs and ensure a smooth handoff post-implementation.

Unpacking What We’re Looking For

We’re excited about you because you have:

• Bachelor's degree in Hospitality Management (or a related field).
• 0-1 years of professional experience; relevant hospitality/hotel internships are highly preferred.
• Demonstrated tech-savviness with a proven ability to rapidly master new software, systems, and mobile apps.
• Excellent communication and persuasion skills with the ability to effectively train users of all technical backgrounds and drive software adoption.
• Prior customer-facing training or facilitation experience required.
• Comfortable presenting to and adapting for varied live audiences.
• Familiarity with project management tools (e.g., Click-Up, Monday.com, or Rocketlane) is a plus.
• Prior SaaS configuration experience strongly preferred.
• Must reside within a reasonable commuting distance (e.g., within 60–90 minutes) of a major international airport.

Key Competencies:

• Configuration & Customization: Experience configuring software products to meet customer needs — adjusting settings, building workflows, and customizing features.
• Facilitation & Presence: Ability to hold a room (in person or remote), read audience engagement, and adjust pacing and tone in real time.
• Problem Diagnosis: Ability to troubleshoot and diagnose configuration issues, system anomalies, and data discrepancies.
• Data Management: Skills in managing, migrating, and validating data from customer systems into the platform.
• Cross-Product Fluency: Ability to grow from single-product depth to full configuration and training mastery of both the main and secondary product, including each product's module, as level increases.
• Adaptability: Comfortable handling off-script questions, technical curveballs, and mixed-skill audiences without derailing a session.
• Attention to Detail: Configuration and data setup work requires accuracy; small errors compound across a customer's implementation.
• Time Management: Manages a schedule that mixes configuration work, remote training sessions, and travel-heavy in-person weeks.
• Collaboration: Works closely with the Project Manager, who owns customer communication, scheduling, and relationship cadence outside of active configuration and training work.

Work Environment:

• The Road Warrior Lifestyle: 85-95% travel required across nationwide and international destinations.
• Airport Proximity: Fully remote base location, but you must have quick and easy access to a major international airport to support seamless, frequent departure for travel assignments.
• Keep Your Points: Rack up airline miles and hotel points on company travel to use for your own personal vacations!
• Fully Covered: All travel expenses, lodging, and daily meal per diems are 100% covered.
• Work-Life Balance: We actively schedule travel recovery work days to ensure you stay rested and avoid burnout.
• Physical Demands: This role requires physical mobility to navigate all areas of a hotel property (including basements, mechanical rooms, and rooftops) to apply barcodes and assess equipment.
• Remote Base: When not traveling, this is a fully remote role focused on administrative and prep work.
• Schedule: Full-time, 40 hours per week with flexible working hours dependent upon customer needs and time zones.

Actabl Around the World:

Preview Your Team Member Experience

Total Rewards At-a-Glance:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents