Customer Onboarding Manager

You will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You will be the primary point of contact for new clients, driving time-to-value, coordinating integrations, leading trainings, and setting the foundation for long-term retention. You will manage multiple concurrent implementations in a fast-paced SaaS environment, working closely with Sales and Customer Success to ensure a smooth handoff once onboarding is complete.

Responsibilities

• Serve as the primary point of contact during the first 30–60 days of the client's lifecycle
• Lead end-to-end onboarding and implementation for new Podium accounts
• Coordinate product setup, integrations, and account configurations
• Drive time-to-value by ensuring customers successfully launch and adopt the platform
• Conduct tailored onboarding sessions and full-team trainings across customer locations
• Proactively manage and resolve onboarding-related escalations
• Maintain detailed documentation and project tracking within CRM systems
• Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion

Requirements

• Fluent English (written and spoken)
• 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement
• Proven ability to manage multiple projects simultaneously with clear deadlines
• Strong client-facing communication skills and executive presence
• Experience leading virtual trainings or customer workshops
• High attention to detail and strong organizational skills
• Analytical mindset with comfort reviewing usage data
• Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday

Benefits

• Law Benefits, Health and Life Insurance
• 13 paid holidays throughout the year