Customer Onboarding Executive (Chinese-speaking)

CyberVadis is a company in the Information Security industry and we are hiring a Customer Onboarding Executive to help us keep growing.

As a Customer Onboarding Executive, you will play a vital role in ensuring a smooth and successful onboarding process for our rated companies, who are looking to utilize our platform and services to improve their cybersecurity performance.

If you're excited to be part of a winning team, CyberVadis is a perfect place to get ahead.

The successful candidate will:

• Manage the end-to-end onboarding process for rated companies by making sure that they will participate in the assessment by proactively reaching out to them via email and phone to ease their onboarding experience, answer questions, and provide consultative assistance.
• Serve as the main point of contact for clients during the onboarding process, addressing their questions, concerns, and requests promptly and professionally.
• Conduct meetings with clients to understand their specific needs, and establish a clear onboarding plan.
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
• Develop a comprehensive understanding of the CyberVadis platform, processes, & practices ensuring quality.
• Monitor and track the progress of each onboarding case, ensuring milestones are met, follow-up is done and any potential issues are addressed proactively.
• Collaborate closely with the Customer Success team to understand requesting customer requirements, objectives, and timelines.
• Coordinate with internal teams, such as legal and finance, to ensure we meet customer needs in the onboarding stage.
• Maintain accurate and up-to-date records of all client interactions and activities in our CRM system.

This job description is not exhaustive. It may be required additional tasks depending on the manager requirements and the company itself.

• Bachelor's degree in a relevant field or equivalent work experience.
• Fluent in English and Chinese (a must)
• Proven experience in customer onboarding or support, preferably in a technology environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients.
• Strong problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
• Proficient in using CRM systems and other software applications.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Location: Mauritius

Start date: ASAP

Full time position: (Permanent after 6 months probation)

Benefits:

• Support with all the necessary office and IT equipment
• Optional (co-financed) health care upon entry
• Optional (co-financed) pension insurance after completion of 12 months with the company
• Annual performance bonus
• Flexible working hours
• Hybrid/full remote work
• Internet and Electricity bill allowance

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity, inclusion and reducing bias in our hiring processes. CyberVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).