Customer Onboarding Associate Analyst
AmerisourceBergen · Vilnius ·
- Employment
- Full time
- Category
- Customer success
- Experience
- 2+ years
Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
Responsibilities:
Performs routine customer onboarding support tasks including data entry, account documentation, and record validation within established procedures.
Reviews customer account documentation and onboarding data for completeness, accuracy, and consistency, escalating identified issues as appropriate.
Enters and updates customer account information in designated systems accurately and within defined service timelines.
Communicates with internal partners to obtain required account information and resolve standard data discrepancies.
Maintains organized onboarding records and documentation to support data integrity and audit readiness.
Prepares basic onboarding reports, data summaries, and account validation results to support operational decision-making and onboarding performance tracking.
Escalates non-routine situations, data quality issues, and process exceptions through defined escalation channels.
Educational Background:
Bachelor's degree in business administration, information management, customer service, or a related field, or equivalent experience required.
Work Experience:
Less than 2 years of experience in customer onboarding, data entry, account management, customer operations, or a related field required.
Certifications:
Certification in data administration, customer service, or equivalent preferred.
Salary Ranges:
2566 - 3665 EUR gross monthly
#Li-hybrid
What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time