Customer Journey Designer
NOTTING HILL GENESIS · UK ·
- Category
- Design
Notting Hill Genesis, a UK housing association, is hiring a Customer Journey Designer to join its Customer Journey & Insight team. The role uses resident insight and lived experience to redesign key services such as the home lifecycle, repairs and maintenance, and paying rent, bills and service charges.
Job Introduction What you'll do Are you passionate about understanding residents' experiences and using their insight and lived experiences to design simpler, more effective services? We're looking for a Customer Journey Designer to join our Customer Journey & Insight team and play a key role in helping Notting Hill Genesis design better experiences around the things that matter most to residents, including the home lifecycle, repairs and maintenance, and paying rent, bills and service charges.…