Customer-Facing Project Manager

Job Description:

Customer-Facing Project Manager (Onboarding & Delivery)

Full time

3 days in office 2 days remote

At Hyve Solutions, we partner with some of the world’s leading technology companies to deliver scalable infrastructure and operational excellence. We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.

In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.

What You’ll Do

Own the Customer Experience

• Serve as the primary point of contact for customers throughout onboarding and project delivery

• Build trusted relationships and ensure clear communication, alignment, and confidence

• Lead customer-facing meetings including onboarding, status updates, and executive reviews

• Proactively manage expectations, risks, and escalations

Drive Project Delivery

• Develop and manage project plans, timelines, and deliverables aligned to customer and business goals

• Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity

• Coordinate cross-functional teams to ensure on-time, high-quality delivery

Translate Customer Needs into Action

• Lead discovery sessions to define business, technical, and operational requirements

• Convert customer requirements into actionable plans and aligned internal execution

• Ensure alignment between customer expectations and Hyve’s capabilities

Ensure Readiness & Execution

• Validate that all key inputs are in place, including data, integrations, and operational readiness

• Identify and resolve gaps that may impact timelines or delivery quality

Lead Governance & Decision-Making

• Manage risks, issues, and dependencies across projects

• Drive alignment on priorities, trade-offs, and delivery plans

• Ensure customer requirements are clearly defined, validated, and feasible before execution

Support Successful Launch & Stabilization

• Lead go-live readiness and transition to operations

• Support post-launch stabilization and ensure customer success

Improve & Scale

• Capture feedback and lessons learned to improve delivery processes

• Contribute to scalable, repeatable onboarding frameworks

What You Bring

• 5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)

• Experience managing customer relationships, including executive stakeholders

• Experience with onboarding, implementation, or integration projects

• Strong communication, stakeholder management, and problem-solving skills

• Ability to manage multiple projects in a fast-paced environment

• Familiarity with Agile, Waterfall, or hybrid delivery approaches

• PMP or similar certification is a plus

Who You Are

• A customer-first thinker who measures success through customer outcomes

• A strong communicator who bridges business, technical, and operational teams

• Highly organized and execution-focused

• Comfortable working in dynamic environments

• A proactive problem-solver

• Passionate about scalable, repeatable processes

• Willingness to travel domestically and internationally to support project sites may be required as business needs

Compensation: The anticipated base salary range for this position is $100,000-125,000 annually.

Actual compensation will be determined based on experience, skills, qualifications, and business needs.