Customer Experience Business Analyst - Fix Term Contract 1 Year

The Role

The Business Analyst will work closely with the product, business and technology teams to identify and resolve gaps in requirements to address business problems and customer needs. The role will combine strong business analysis practice with practical use of artificial intelligence to improve the speed, quality and consistency of discovery, requirements definition, process design and delivery.

This role will help the business lean further into AI-driven ways of working. It will identify where AI, automation and better use of data can remove low-value manual activity, improve decision-making and create better customer and colleague experiences. The Business Analyst will test opportunities responsibly, show measurable value and help teams adopt new approaches while maintaining appropriate human oversight, information security and data quality.

The successful candidate will be comfortable working with complex systems, including pricing and data platforms, and moving between process mapping, user journeys, data analysis, user stories, acceptance criteria and lightweight prototypes. They will use AI as a co-pilot, not a substitute for judgement, stakeholder engagement or accountability.

Principal Accountabilities

• Own requirements from discovery through delivery, ensuring clear, complete and agreed outcomes.

• Lead stakeholder engagement to gather requirements, challenge assumptions and uncover business needs.

• Translate business objectives into high-quality user stories, acceptance criteria and process flows.

• Own backlog quality and readiness, ensuring priorities are clearly defined and delivery-ready.

• Manage analysis activities independently across multiple initiatives with minimal supervision.

• Facilitate workshops and discovery sessions to align business, customer and technical requirements.

• Analyse and improve business processes to drive efficiency, scalability and customer value.

• Define success measures, support testing and validate outcomes against business objectives.

• Identify and resolve requirements risks, dependencies, gaps and ambiguities early in delivery.

• Use AI tools as part of daily analysis activities to improve research, documentation, backlog refinement and decision-making.

• Identify, test and champion practical uses of AI and automation that help teams work smarter while maintaining appropriate governance and oversight.

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Strong business analysis skills across discovery, requirements, process mapping, user stories, acceptance criteria and UAT.

• Experience using AI tools to accelerate research, analysis, documentation and automation while validating outputs.

• Ability to redesign processes using automation and AI where it adds value.

• Understanding of prompt design, output evaluation and iterative testing.

• Knowledge of responsible AI principles, including privacy, security and governance.

• Ability to translate data and AI opportunities into clear business and technical requirements.

• Experience creating prototypes and using evidence to inform delivery decisions.

• Experience working with Product Owners and Agile delivery teams.

• Proficient in Jira, Confluence and similar delivery tools.

• Excellent written and verbal communication skills for technical and non-technical audiences.

• Strong facilitation, stakeholder management and influencing skills.

• Commercially minded with a focus on customer and business outcomes.

• Experience with complex data, pricing, information services or B2B products desirable.

• Experience with automation, analytics, low-code platforms or AI-enabled products desirable.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
  
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
  
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  
• CUSTOMER CENTRIC. We are customer-centric in all that we do
  
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements.

Reward and benefits at Fastmarkets

We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based.

Specific benefits may vary by country and role.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.