Customer Experience Analyst

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

**This is a hybrid position, open to candidates located in Joinville/SC, Brazil**

The goal of the Customer Experience Analyst is to provide excellent service to our clients, whether they are suppliers, retailers, or partners. The Customer Experience Analyst must ensure, through clear explanations and resolution of questions, that clients are able to operate the contracted solutions. It is necessary to constantly work on client satisfaction with our service by offering agile and cordial support.

HOW WE WILL WIN TOGETHER, DAY BY DAY

• Be responsible for the client journey from the moment the contract is closed. This involves presenting the contracted solution, directing them to the next steps, and monitoring the entire process until its completion.
• Work with the client to anticipate needs, identify challenges and opportunities, build a lasting relationship, and communicate the benefits of the contracted solution, as well as the positive results throughout the journey.
• Train clients on the use of the tools through online training and personalized presentations.
• Handle internal and external client demands via email, phone, video call, and messaging apps, establishing a relationship focused on client retention.
• Be responsible for client support, engagement, usability, and satisfaction with our solutions.

WE SHOULD TALK IF THIS DESCRIBES YOU

• Strong presentation and training skills;
• Organization;
• Interpersonal skills;
• Proactivity;
• Good communication;
• Ability to multitask, prioritize, and meet deadlines;
• Previous experience in Customer Success, Customer Service, or a similar role, preferably in a software or technology environment.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.