Customer Engagement Program Manager

Overview

Are you interested in joining one of Microsoft’s most important programs for engaging customers in an inspiring environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction? You can join us as the next Customer Engagement Program Manager!

Our Customer Engagement Team (CET) is responsible for managing a portfolio of executive-level programs and a network of state-of-art centers designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible.

We’re seeking a Customer Engagement Program Manager for our Experience Center Asia in Singapore. Our program engages enterprise customers and partners at our center and through digital briefings. In this role, you will be responsible for delivering high-quality briefings to leading strategic, insight-driven engagement programs that help accelerate customer outcomes, strengthen account relationships, and influence measurable business impact.

You will work closely with global sales teams to understand our customers’ needs and design high-impact briefing agendas, bringing together the right content, speakers, and immersive experiences to delight our customers, strengthening their trust in Microsoft to increase the adoption of Microsoft’s solutions. You will do this as part of a team committed to Microsoft’s culture and an inclusive environment. This role will provide career development through visibility to the breadth of Microsoft’s solutions, executives, and global customers.

Responsibilities

• Apply understanding of Microsoft’s breadth solutions and customer goals, taking a consultative approach, to ensure they align with account strategy.
• Take ownership of the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams, while prioritizing the best possible customer experience & outcomes
• Drive the strategy and execution of the executive briefing program to achieve the Center’s business goals.
• Drive demand for Microsoft’s customer engagement programs with internal stakeholders and sellers, demonstrating benefits across the customer journey and for increased business impact.
• Contribute to continuously improve our briefing programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.
• Source the right speakers for the right customer engagements and topics, ensuring a healthy speaker pool is maintained to support the breadth of engagements.
• Support inclusion of a global audience with an understanding of political, economic, and cultural norms.
• Build strong relationships with account teams & Stakeholder management to ensure Regional alignment of go to market across industries and solution areas in order to add value to broader sales strategies
• Intentionally leverage AI, agents, Voice of Customer signals and global best practices to reduce manual effort, increase consistency, and create more capacity for high-value customer and stakeholder work.

Qualifications

Required qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
• Track record of stakeholder management and operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation.
• Proactively manage and mitigate risks, conflict & misalignment with the customer outcomes in mind
• Strong interpersonal skills to work across groups from account executive to Senior Business group leaders.
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions.
• Strong executive level communication skills - both written and verbal.
• Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.