Customer Engagement Manager– Government Sector

About the Role

Our client is a global technology and data solutions provider supporting organisations with complex information and workflow requirements.

As part of its continued growth across APAC, the business is looking for an experienced Customer Engagement Manager - Government Sector to manage a portfolio of strategic clients and drive long-term adoption, engagement and retention.

This role will suit a customer-focused professional who is comfortable working with complex enterprise accounts, engaging multiple stakeholders and translating technology and data capabilities into practical business value.

Key Responsibilities

• Build and maintain strong, proactive relationships with a portfolio of strategic and enterprise clients.

• Lead client onboarding and implementation activities, ensuring customers are positioned for long-term success.

• Develop tailored engagement strategies to increase adoption, user engagement and utilisation of the company's solutions.

• Develop a strong understanding of each client's business objectives and identify opportunities to improve the value they derive from the solutions.

• Monitor customer engagement, usage and account health to identify potential risks and opportunities.

• Work closely with Product, Technology and other internal teams to communicate customer feedback and support continuous product improvement.

• Maintain accurate customer records, engagement plans, success metrics and account information within Salesforce.

• Proactively manage customer health and renewal risks, developing action plans to address potential issues and strengthen long-term relationships.

• Identify opportunities for account development, including additional use cases, users and solutions where relevant.

Skills & Experience

• 7 years of experience in Client Engagement, Account Management or a similar client-facing role, ideally within technology, SaaS, data or information services.

• Experience managing large, complex or strategic enterprise accounts and building long-term stakeholder relationships.

• Experience working with Government, Public Sector, regulated industries or other complex organisations would be advantageous.

• Strong interpersonal and communication skills, with the ability to build credibility across both senior and operational stakeholders.

• Highly organised and proactive, with the ability to manage multiple priorities and accounts independently.

• Comfortable explaining technical concepts, data products or technology solutions to both technical and non-technical audiences.

• Strong customer-centric mindset with excellent listening, problem-solving and relationship management skills.

• Demonstrated ownership of customer outcomes, with a proactive approach to identifying risks and opportunities.

• Experience working with APIs, data structures, software platforms or other technical concepts would be advantageous.

• Programming experience is not required.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

Phoebe Woo EA Reg No: R25142324

Faststream Recruitment Pte Ltd, EA License no: 09C3403