Customer Development Manager-Ecommerce

Job summary:

The E-Commerce Customer Development Manager is responsible for the development and execution of people centric engagement with customers to drive the business and build a mutually helpful partnership with the retailers.

Job Responsibilities:

• Build relationships with retailer marketing organization to unlock new opportunities for growth and partnership
• Analyse various data in order to deliver data driven strategies in top performance and achieve KPIs
• Ensure robust plans to drive category / trade business plan across the set channels and develop promotional strategy and drive execution
• Align e-commerce strategies with in-store promotional calendars and trade plans to ensure a seamless omnichannel customer experience (e.g., Click & Collect, Buy Online Pick Up In Store - BOPIS).
• Leverage and negotiate B&M retailers' specific Retail Media Networks (RMNs) and loyalty card data to drive targeted online and offline conversions.
• Review 6P&A scorecard and recommend & execute actions for higher results
• Estimate and execute yearly traffic distribution, CR, marketing spending and channel performance for eCommerce retailers
• Be partner and coordinate digital marketing activities with agencies to ensure to optimize traffic driving initiatives for eCommerce retailers
• Coordinate partner relationships with technology platforms for mutual business opportunities
• As an integral member of an expert and dynamic team, you will work with various internal teams including: consumer marketing, retail marketing, key accounts, supply, packaging as well as customers to drive commercial strategy

Required Qualification :

• Bachelor's Degree, preferably in Economics, Management, Engineering and similar
• Minimum 2-3 years of proven experience in the MNC or FMCG industry
• Fluent communication skills in English
• Demonstrated experience in managing ecommerce customers/channels (e-retailers, marketplaces, quick commerce, pure players, etc.) and delivering category and topline growth.

What We Offer

• International working environment with a global, well-loved brand
• Comprehensive Medical and Life Insurancecoverage
• 24/7 Employee Assistance Program to support your wellbeing

If you’re passionate about FMCG, love working with customers and shoppers, and are excited to make an impact in a global company, we’d love to hear from you.

Ready to grow your career with Colgate-Palmolive?

Apply now and help us build a future where everyone smiles more.

Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.