Customer Delivery Manager

Customer Delivery Manager

Description -

Job Summary
• This role is responsible for formulating and tracking account strategies, nurturing senior relationships, and understanding customer needs. The role manages operational issues, leads cross-functional teams, and drives sales growth. The role contributes innovative ideas and mentors employees to achieve operational and strategic success. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination.

Responsibilities
• Formulates, oversees, and consistently evaluates the advancement of account strategies and plans, ensuring alignment with objectives and tracking progress effectively.
• Nurtures senior management relationships with the customer, ensuring exceptional satisfaction.
• Understands customer needs at different levels to analyze delivery requirements and contribute to customer strategic business plan.
• Manages operational and tactical issues, aligning customer expectations and managing metrics and communication.
• Hires, leads, and provides managerial and technical expertise cross-functional teams, ensuring goal achievement for all in scope services across all towers and implementing corrective actions, wherever required.
• Establishes and manages a robust sales pipeline by pursuing new prospects and expanding within current accounts through strategic prospecting, direct engagement, and in-person meetings.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Acts as a functional manager within area of expertise, developing strategy and setting functional policy and direction.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.

Preferred Certifications
NA

Knowledge & Skills
NA

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"