Customer Care Specialist (Nordic & Benelux markets)
qiagen · Wroclaw ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Support
- Experience
- 1+ years
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
About the opportunity
As a Customer Care Specialist, you will support customers across the Nordic, Benelux, and UK markets, ensuring smooth order processing and high-quality customer service. Using SAP, Salesforce, and e-invoicing systems, you will manage orders, resolve discrepancies, handle returns and complaints, and maintain accurate customer data while collaborating with internal teams and business partners.
Your tasks include
- Manage end-to-end customer order processing in SAP for the Nordic, Benelux, and UK markets, communicating in English and/or the relevant local language.
- Ensure invoice accuracy and resolve discrepancies using SAP and e-invoicing systems.
- Handle customer returns and complaints, ensuring timely and effective resolution.
- Maintain and update customer data to ensure accuracy and integrity across relevant systems.
- Support customers via phone, email, and chat using Salesforce, providing professional and timely assistance.
- Collaborate with business partners and internal departments to resolve customer inquiries and support smooth operational processes.
- Contribute to maintaining strong customer relationships and a consistently high level of service.
Your profile
- Good command of English, both written and spoken, at a minimum B2/C1 level.
- Knowledge of an additional language such as Finnish, Danish, Swedish, Norwegian, or Dutch is an advantage.
- Experience with SAP or another ERP system is an asset.
- Experience with Salesforce or another CRM system is an advantage.
- Good working knowledge of Microsoft Office applications.
- Strong customer-oriented mindset with a focus on delivering a positive customer experience.
- Proactive and solution-oriented approach with good problem-solving skills.
- Excellent communication and relationship-building skills, with the ability to collaborate effectively with customers, business partners, and internal teams.
- Openness to work under a limited-term employment contract for 1 year.
What we offer
Private medical care
Group Life Insurance
Multisport card
Flexible benefits platform
Language classes
Pension Scheme (PPE) after 12 months
Childcare subsidy
Training and development programs
Happy Monday (snacks provided)
Attractive location (Sky Tower)
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Please make sure to send an English version of your CV!