Customer Care Specialist (Blended)

The Role

At HelloConnect, you will be part of a dynamic team in Puerto Princesa, Palawan that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in genuinely caring about our customers’ experience and are willing to partner with clients to help their business grow. If you have a passion for craft beer (or Wine) and a commitment to delivering excellent customer experiences, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.
• Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalise every interaction and provide solutions to take care of our customers.
• To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.
• Make every effort to meet the Customer Care team’s KPIs and targets.
• Handle customer communication via email and calls.
• Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!
• Admin and ad-hoc tasks that the client might require

What you’ll bring

• With at least 1 year of experience in Customer Service/BPO (Voice and Email).
• E-commerce, Freshdesk and Subscription experiences are a PLUS.
• Flexible with schedule.
• Good email comms, quick to resolve the issue with great CS skills.
• Positive energy and can-do attitude.
• A person with high regard for integrity and diligence. Works efficiently with minimal supervision.
• A passion for craft beer and/or Wine (or a willingness to learn).

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Palawan (L1-188 GF Mall Expansion Area, Robinsons Place Palawan, Puerto Princesa City, Palawan)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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