Customer Care Associate

The ideal candidate will have analytical skills, strong work ethics, and great interpersonal skills. The project is based in downtown Los Angeles with hybrid in-person and remote workdays as an option to be defined by the manager.

Job Description

• Review operations and financial records to identify errors, inconsistencies, or missing information.

• Audit subcontractor documents for compliance of service level agreements, performance standards, and contract requirements.

• Compare different sets of data and resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve any issues.

• Work with financial and operations reports or other documents that need to be reconciled.

• Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties.

Skills

• Strong attention to detail

• Strong organizational skills

• Ability to work well under pressure

• Willingness to collaborates with team members