Customer Care Agent

***Customer Care Agent****

Salary potential €31,625 a year (OTE) - €27,500 year + Bonus

Are you passionate about helping others and going the extra mile? If so, come join our Customer Care Team here at HomeSecure. We have an exciting opportunity for a Customer Care Agent.

Full training will be provided on our suite of products to assist customers with their Alarms. Along with extensive training on our billing processes.

HomeSecure.ie are Ireland's Fastest Growing Home Alarm and Monitoring Company with over 30,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.

This vacancy is an onsite position in HomeSecure HQ in Sandyford.

Working in our Customer Care team, you will:

• Deliver exceptional customer service by resolving customer queries across multiple communications channels
• Troubleshoot and resolve customer issues, scheduling engineer visits where required
• Manage customer accounts accurately, including account updates and payment processing
• Work collaboratively with internal teams and partners to deliver the best customer outcomes
• Identify service improvement opportunities and escalate issues where appropriate
• Demonstrate empathy, active listening and a customer-first approach in every interaction
• Take ownership of personal performance and consistently achieve individual and team KPIs
• Use initiative to identify solutions and contribute to continuous improvement

As a Customer Care Agent you will be:·

• Fluent in English both spoken and written.
• Minimum of 2 years’ experience in a customer service role across phone and digital channels
• Experience using CRM systems and other customer support platforms
• Comfortable working in a fast-paced, target-driven environment with a strong focus on achieving KPIs

Benefits:

• • Salary potential €31,625 a year (OTE) - €27,500 year + Bonus
  • Annual Leave: 21 days, increasing with the length of service
  • Free Car Parking
  • Annual Company Pay Reviews
  • Monthly staff updates and breakfast
  • Free coffee and fruit drops weekly
  • Great Company social events twice annually
  • Quarterly Team events and social outings
  • Excellent career progression opportunities in a growing company with strong market growth
  • High Employee Engagement scores with staff surveys every 8 months

This is an excellent opportunity to join a growing, customer-focused organization. Apply today and take the next step towards an exciting career at HomeSecure!

Ref: INDCS