What you will do

• Customer Support: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat.
• Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.
• Communication: You conduct conversations in European language (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely.
• De-escalation: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers.
• Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.
• Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions.

What we require

Language Skills:

• Fluent English (C1) in both written and spoken communication
• Fluent in any European language (C1) in both written and spoken communication

Experience & Skills:

• Strong communication skills and enjoyment of customer interaction
• High service orientation and problem-solving abilities
• Experience in handling upset customers and de-escalation techniques
• Proficient in using standard end-user software, particularly MS Office
• Knowledge of CRM systems
  
  

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling
• 102,26 EUR Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A Business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!