Customer Care Advisor

We are looking to strengthen our team of Customer Care Advisors in Torino. You are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.

Your responsibilities:

• You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
• You observe customer challenges and are solution driven.
• You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
• You signal and report about bottlenecks within the assigned processes.
• You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight into the status of clients.

How to succeed / your profile:

• You have about 2-3 years experience in a customer oriented job.
• You have strong, customer oriented thinking and acting skills.
• You are solution driven and persistent.
• You have good organizational skills and you are able to set priorities.
• You are a teamplayer.
• You are fluent in Italian and you have a good conversational level in English.
• Working hours are 9:00-13:00 / 14:00-18:00, from Monday to Friday.

What's in it for you

• A healthy work-life balance.
• Lots of support and an encouraging team of co-workers.
• An infectious ‘We Are One’ can-do mentality.
• A people-centric culture where your fitness and mental well-being matter.
• Hybrid work schedule.
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.

For the position of Customer Care Advisor, we offer a gross annual salary between €27.500 AND €32.000, depending on relevant experience, skills, responsibilities and qualifications.

The compensation package also includes:

• Meal vouchers
• Hybrid working: upon completion of the initial training and mentoring period.

Remuneration is determined in accordance with the applied National Collective Labour Agreement (CCNL) Commercio Confcommercio and is applied consistently on the basis of clear, objective, gender-neutral and role-related criteria, including but not limited to relevant experience, skills, qualifications and performance. Any communicated pay range is indicative and reflects the segment appropriate for the level of responsibility and anticipated experience for the role.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.