Customer Account Manager, Sales Engineer

Summary:

Assist customers with ordering information and configurations; evaluates customer needs and helps determine proper match with the Company’s service offerings, provides pricing and lead time quotations based on manufacturing cost estimates and other business factors; follows up on outstanding quotations and customer requirements.

Essential Duties and Responsibilities:

• Performs essential elements of contract review processes and coordinates with others to ensure requirements are met.
• Acknowledges customer orders and follows up with customer if clarifications/corrections are necessary; ensures customers are apprised of job status and any issues impacting contract terms; verifies customer satisfaction and resolves any concerns.
• Acts as liaison with other departments in the organization to ensure customer satisfaction and coordinates activities with other functions (e.g., purchasing, production, engineering, and shipping).
• Reviews any questions or concerns with Senior Management; discusses any unique product configurations/problems with Customer Service, Engineering or Production as necessary.
• Submits reports to Executive Staff; provides weekly activity/call reports, lost sale reports and monthly sales forecasts for assigned customer accounts.
• Provides briefings on sales activities, problems, etc., to Executive Staff as necessary or as requested.
• Generates and follows up on sales leads. Provides thorough product demonstrations and order quotations to customers and ensures customer satisfaction.
• Follows up on leads generated by marketing activities; telephones or visits potential customers to discuss needs and provide product demonstrations. Develops referrals and makes contacts to other potential candidates in assigned territory. Coordinates, attends, and works trade shows for company as assigned.
• Ensures timely submission of quotes and other pertinent information requested by customers during the bidding stage of the sales process.
• Interacts with customer engineering and technical teams to collaborate on design and manufacturability projects
• Ensures contacts receive marketing literature; answers any questions and obtains any further information necessary for customers.
• Responsible for assuring that assigned activities are performed in accordance with the Company’s Quality System procedures.

Education and Experience:

• Bachelor's degree from four-year College or university, preferably in an engineering discipline; and
• Three years plus of related experience and/or training; or equivalent combination of education and experience.

Job Knowledge, Skills and Abilities:

• Analytical - Collects and researches data.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
• Use of Technology - Adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

Physical Demands:

• While performing the duties of this Job, the employee is occasionally required to walk and sit

EEO Disclaimer:

ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.