Customer Account Manager, Aerospace Services

Customer Account Manager, Military & Defense
Mason, Ohio
Reports to: SVP- Customer Operations

This role is limited to U.S. citizens and lawful permanent residents in accordance with applicable legal and regulatory requirements.

RH Aero Systems delivers aviation support equipment, tooling, services, and engineered solutions through its industry-leading businesses, Rhinestahl and HYDRO Systems. Our capabilities include custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, and support through 26 global service centers. Headquartered in Mason, Ohio, and Biberach, Germany, we serve OEMs, MROs, and operators worldwide. Learn more at RHAero.com.

Join a global aviation organization where your attention to detail and customer focus directly support critical military and defense programs. In this role, you will build trusted customer relationships, gain broad exposure across Sales, Supply Chain, Finance, Quality, Engineering, and Logistics, and help ensure commitments are delivered with accuracy and consistency. You will be part of a collaborative team that values clear communication, disciplined execution, and dependable follow-through.

• QUOTING & INSIDE SALES SUPPORT

  • Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.

  • Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.

  • Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.

  • Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.

• ORDER ENTRY & PROCESSING

  • Review purchase orders against quotations, pricing, delivery commitments, contractual requirements, and applicable FAR, DFARS, U.S. Government flowdowns, and customer-specific requirements.

  • Create and maintain accurate sales orders in SAP, or coordinate entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations.

  • Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock-availability, and advance-release activities.

• CUSTOMER ORDER SUPPORT

  • Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into accurate, consistent customer status reports.

  • Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.

  • Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.

  • Escalate unresolved customer or order issues to the appropriate owners and track actions through closure.

• ACCOUNT ADMINISTRATION

  • Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.

  • Coordinate across Sales, Order Fulfillment, Supply Chain, Engineering, Quality, Finance, Logistics, Service, and external partners to support customer meetings, account reviews, and commercial execution.

  • Follow up on outstanding invoices and payments with Finance, while Sales leadership retains accountability for negotiations and disputed-payment resolution.