Customer Account Growth & Manager

Role Overview

Our client, a growing technology-driven organization, is seeking an experienced Account Manager to oversee and expand relationships with existing customers in the Philippines.

This role is central to customer retention, product adoption, and revenue growth. The successful candidate will serve as the primary contact for assigned accounts, ensuring clients consistently realize value while identifying opportunities to strengthen and expand partnerships.

Key Responsibilities

Account Ownership & Relationship Management

• Manage a portfolio of strategic and high-value customer accounts.
• Develop strong, long-term relationships with stakeholders across multiple levels within client organizations.
• Serve as the main point of contact for account-related matters, including issue resolution and coordination.

Customer Adoption & Value Optimization

• Support customers in planning and executing initiatives that drive effective platform usage.
• Advise clients on best practices to maximize engagement and program effectiveness.
• Monitor usage trends and engagement metrics to proactively identify potential risks.

Growth & Expansion

• Identify and advance opportunities for upselling and cross-selling within existing accounts.
• Collaborate with sales leadership to support expansion discussions and successful deal progression.
• Oversee renewal processes and maintain overall account health.

Cross-Functional Collaboration

• Work closely with regional and centralized support teams to resolve operational or service-related matters.
• Communicate customer insights and feedback clearly to Product, Technology, and Customer Success teams.
• Ensure timely follow-up and resolution of client requests and concerns.

Account Management & Reporting

Maintain accurate and up-to-date records within CRM systems.

Track account performance indicators, engagement levels, and growth metrics.

Required Experience & Skills

• Proven experience in account management, client relationship management, or customer growth roles.
• Experience managing mid-market or enterprise-level accounts.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to collaborate effectively with cross-functional and remote teams.
• Commercially driven with the ability to identify and progress revenue opportunities.

Preferred Qualifications

• Experience within SaaS or technology-focused environments.
• Background supporting customer engagement initiatives or rewards-based programs.

What Success Looks Like

• Demonstrates full ownership of assigned accounts and delivers measurable outcomes.
• Balances a client-centric approach with disciplined internal coordination.
• Works methodically, with attention to detail and proactive risk management.
• Operates independently while maintaining alignment with leadership priorities.

Impact of the Role

This position plays a critical role in strengthening customer retention and driving sustainable revenue growth within the Philippines market. Effective account leadership will ensure clients remain engaged, supported, and positioned for long-term success.