Custom Furniture Sales Professional
Farm & Home Hardware · Ashland, OH, US ·
- Category
- Sales
Benefits:
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Summary
We are seeking a motivated, customer-focused Furniture Sales Associate to join our team. This position is responsible for helping customers create comfortable, functional, and beautiful living spaces by guiding them through the furniture purchasing process. The ideal candidate is relationship-driven, enjoys working with people, and takes pride in providing an exceptional customer experience from the first greeting through delivery and follow-up.
This role combines consultative selling, product knowledge, customer service, and relationship building to ensure customers find the right products for their homes and lifestyles.
Primary Responsibilities
Customer Sales & Service
- Greet customers promptly and professionally.
- Build relationships by understanding customers' needs, preferences, budgets, and timelines.
- Guide customers through furniture selections including living room, dining room, bedroom, home office, and occasional furniture.
- Recommend complementary products and accessories to complete room solutions.
- Present financing, protection plans, and available promotions.
- Create a positive shopping experience that results in customer satisfaction and repeat business.
Sales Process Management
- Prepare and complete accurate sales orders.
- Maintain customer records and follow-up schedules.
- Contact customers regarding special orders, delivery updates, and product availability.
- Follow up on quotes and unsold opportunities.
- Meet or exceed individual sales goals and department objectives.
- Develop long-term customer relationships that generate referrals and repeat sales.
Product Knowledge
- Maintain thorough knowledge of furniture lines, manufacturers, features, materials, warranties, and customization options.
- Stay informed on industry trends, design styles, and current promotions.
- Assist customers in selecting products that best fit their lifestyle, space, and budget.
- Understand delivery, service, and protection plan offerings.
Showroom Presentation
- Maintain an attractive and organized showroom.
- Ensure displays are clean, properly tagged, and merchandised according to company standards.
- Assist with floor moves, display updates, and seasonal merchandising.
- Report damaged or missing merchandise promptly.
Team Support
- Work collaboratively with fellow sales associates, delivery teams, customer service staff, and management.
- Assist with inventory verification and showroom audits as needed.
- Support store events, promotions, and community outreach efforts.
Qualifications
Required
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Positive attitude and professional appearance.
- Ability to work weekends and flexible retail hours.
- Ability to learn product features and sales techniques.
- Self-motivated with a strong work ethic.
Preferred
- Previous retail sales experience.
- Furniture, mattress, appliance, home improvement, or interior design experience.
- Experience with financing programs and protection plans.
- Proven ability to meet sales goals.
Skills & Competencies
- Relationship-based selling
- Strong listening skills
- Professional communication
- Customer-focused mindset
- Goal-oriented attitude
- Attention to detail
- Problem solving
- Time management
- Teamwork and collaboration
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 50 pounds occasionally.
- Ability to move furniture accessories and assist with merchandising displays.
- Ability to work in a retail showroom environment.
Performance Expectations
Successful Furniture Sales Associates consistently:
- Deliver exceptional customer experiences.
- Meet or exceed sales goals.
- Generate repeat customers and referrals.
- Maintain high levels of product knowledge.
- Promote financing, protection plans, and accessory sales.
- Follow up consistently with customers and prospects.
- Contribute to a clean, organized, and attractive showroom.
Compensation & Benefits
- Competitive base pay plus commission opportunities.
- Employee purchase discounts.
- Paid time off.
- Ongoing sales and product training.
- Career advancement opportunities.
- Supportive team environment.
Why Join Our Team?
At our store, we believe furniture sales is about more than transactions—it's about helping customers create homes they love. If you enjoy building relationships, solving problems, and helping people make important purchasing decisions, this is an opportunity to build a rewarding career with a locally owned company that values customer service and teamwork.