Culinary Inventory and Revenue Systems Analyst - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Culinary Inventory and Revenue Systems Analyst who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Culinary Inventory and Revenue Systems Analyst will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Culinary Inventory and Revenue Systems Analyst is responsible for the governance and maintenance of the Food & Beverage Division point of sale (POS) and inventory systems of the Food & Beverage operations for Dollywood Theme Park as well as meeting property, department, and company objectives and goals. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Superusers for CrunchTime processes and procedures to ensure enterprise governance
• Inputs all recipes into CrunchTime, and substitutions updates for allergens
• Complete weekly inventory spot audits and reconciliations within expected time frames
• Evaluates trends in locations cost of goods. Identify and provide feedback on trends for the team to make informed decisions.
• Reconciliations for Culinary's weekly P&L
• Participates in month end reconciliation
• Publishes updated information for allergens and place in location mailboxes
• Ensures a complete testing cycle is performed for redemptions (to include meal tickets, mugs, new items, etc.) promotions, and funding; act as liaison with Sales Audit and IT for any required adjustments to system configurations to ensure reporting is correct for accurate sales records and audit purposes
• Micros, (pricing and cashier updates in park, including the trouble shooting and minor fixes) updates
• All ticketing coordination for entitlements, season pass, group sales, and tasting passes that are input into Micros is completed by this group
• Assists in gathering of information as it is related pro forma development processes in partnership with Culinary Operations Managers, Senior Operations Business Manager, Culinary Director, VP of Revenue, and Finance
• Evaluates current processes and procedures within the Culinary Department and make recommendations for changes as necessary, including but not limited to data collection, point of sale systems, inventory control, etc
• Special projects as requested by the Culinary Operations Senior Business Manager, Director of Culinary, or the VP of Culinary
• Leverage technology – Ensures new systems and technology are managed with enterprise governance
• Partners with the training team; facilitate training for all hosts to facilitate best practices are utilized across the Culinary division
• Develops and executes a planned schedule of reporting; ensure right information is getting to right people to effect change
• Educates and trains the team in understanding reports and reports business purpose
• Partners with the Culinary Services Purchaser to ensure adequate cross training exists between positions so there is no loss in productivity in one’s absence
• Partners with Operations Managers to assist in the forecasting of revenue for budgeting purposes, as well as forecasting inventory on hands

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• Bachelor’s degree in related fields such as business administration or IT or preferred. Extensive practical experience would be considered in lieu of educational degrees
• Strong business acumen and proven leadership ability required
• Able to influence in a positive manner and drive organizational acceptance of changes in policies and procedures as needed
• Able to apply logic and common sense toward complex issues required
• Able to analyze situations and make decisions utilizing consultative decision-making, when appropriate
• Strong written and verbal communication skills with the ability to write reports with clear and concise wording
• Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
• Advanced computer skills and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to comprehend instructions and retain information
• Able to perform basic math (add, subtract, multiply and divide) to develop budgets, review P&L statements, develop financial projections, and complete other analytical reports and research projects
• Able to wear all PPE as required
• Able to work in all chemicals/detergents utilized in the area
• Able to be subjected to periodic random drug screening as outlined by company policy
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures
• Writing to do daily, weekly, and monthly paperwork
• Reading and comprehension to understand recipes, menus, COS, P&L’s, budgets, transfers, schedules, policies, procedures, written communications, and vendor bids and contracts Making correct decisions based on analyzing information
• Operating Point of Sale System to assist and train new employees
• Operating various culinary equipment to assist and sufficiently serve guests and train employees.
• Ability to tolerate noise in work environment

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.