CSS Team Support Assistant

The Community Support Services Team Support Assistant supports the management and day-to-day coordination of community programs. Primary responsibilities include assigning individuals to DSPs, managing staff schedules, tracking billing units for CSS DSPs, attending annual individual service plan meetings, and monitoring individual goals. This role may also assist with monthly performance reviews, interviewing, hiring, and training new CSS DSPs, as well as providing in-ratio, in-home, and community-based support as needed.

The Team Support Assistant helps ensure that program participants have access to meaningful, enriching activities in areas such as recreation, volunteerism, culture, religion, health, education, skill development, and vocational exploration. This role works closely with the Program Manager of Community Support Services and maintains documentation and program operations in accordance with CARF standards.

Why Join Woodhaven

At Woodhaven, we believe the meaningful work of supporting others begins with supporting our own team. We are committed to creating a workplace where employees feel valued, encouraged, and equipped to grow. That commitment shows up in the way we invest in your well-being, your professional development, and your future—so you can continue making a difference in the lives of the individuals and communities we serve.

• Earn up to 4.5 weeks of paid time off as a full-time employee, with a PTO cash-out option for added flexibility.
• Build long-term financial security through Woodhaven’s pension plan with a 3% employee contribution and an 11% employer contribution.
• Receive paid training for certifications and job-related development so you can feel confident and prepared in your role.
• Access performance-based bonus opportunities, including up to $500 quarterly bonuses for eligible positions and annual bonuses for professional roles.
• Earn up to $500 in referral bonuses for helping us grow a strong, mission-driven team.
• Explore tuition assistance opportunities if eligible, supporting your continued growth and career development.
• Use Rain Instant Pay for added flexibility and access to earned wages when needed.
• Choose from medical, vision, dental, and supplemental benefit options that support your overall well-being.
• Benefit from a Big Tree Medical Membership.
• Access 100% covered scans and many common surgeries through Valenz Health.
• Receive support through a free Employee Assistance Program (EAP) for employees and their families.
• Take advantage of pre-tax Healthcues benefits.
• Use Paytient with up to a $1,000 credit limit and 0% interest for eligible medical and veterinary expenses

Key Responsibilities: (Descriptions represent common responsibilities for the position. Additional responsibilities may be added or removed as needed)

1. Schedule and Availability:

• Work an exempt 40-hour schedule across varying days as needed
• On-call availability for after-hours contact from staff, individuals, and/or caregivers

2. Supervisory Support:

• Assist the Program Manager with scheduling, caseload coordination, and administrative tasks
• Meet all required paperwork and documentation deadlines, including monthly reviews, census data, etc.
• Assign CSS DSP staff to new and existing individuals receiving CSS services
• Create, update, and track staff schedules
• Track billable units for CSS individuals
• Assist or conduct monthly meetings with staff
• Maintain and appropriately use a company-issued cell phone and/or tablet for communication with staff, management, and supported individuals
• Perform other duties as assigned during emergencies or as directed by leadership

3. Training and Development:

• Provide and/or track training for new CSS DSPs

4. CSS DSP Staff Support:

• Complete in-ratio hours when regular staff are unavailable
• Assist with in-home and community-based activities as needed
• Provide timely updates and address concerns related to interventions and support needs

5. Documentation and Reporting:

• Maintain accurate records of staff performance, client progress, and program metrics
• Prepare timely reports for internal and external stakeholders

6. Client Advocacy:

• Attend and assist with annual planning meetings for individuals served
• Assist with IP goal tracking and follow-up
• Promote client-centered approaches that preserve dignity and individual preferences
• Maintain positive relationships with supported individuals, families, other agencies, and staff