CSS Program Coordinator

Salary rate: $57,280 annually – Check out the YMCA’s total compensation package!

Location: 365 Bloor St. East YMCA

Work Hours: 37.5 hours per week

Employment Type: Regular Full Time Salaried

Number of Vacancies: 1

Anticipated Start Date: August 24, 2026

Deadline to Apply: July 31, 2026

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The CSS Program Coordinator is a member of the Client Support Services (CSS) National Coordination Team, supporting the effective coordination and delivery of settlement programming for newcomers across Canada. The role contributes to program consistency and quality by supporting alignment with funding requirements, program standards, and organizational priorities. It works collaboratively with partner sites and stakeholders to facilitate communication, knowledge sharing, and the implementation of key initiatives. Combining coordination and analytical support, the position contributes to ongoing program improvements and responsive service delivery. Through strong organizational and communication skills, the role supports the effective functioning of a national service network.

In this role, you will:

• Ensure compliance with all terms of government contribution agreements and service agreements, including national targets, reporting requirements, settlement outcomes, program standards, and program evaluation, while maintaining up-to-date knowledge of all applicable agreements and contracts.
• Develop and monitor quality benchmarks, national program standards, guidelines, and policies to support consistent program delivery and inform new proposal submissions.
• Develop and implement a national outreach and communication plan to strengthen partnerships, engage the broader community, and promote collaboration across CSS sites toward a shared vision of supporting newcomers.
• Maintain and manage relationships with program staff, supervisors, and partner agencies to facilitate information sharing and cross-learning through a community of practice model.
• Analyze program and participant trends, needs, gaps, and outcomes by preparing regular reports, and research and recommend program innovations, strategic directions, and best practices in refugee resettlement, case management, and community capacity building.
• Design, develop, and deliver training programs for partner staff across Canada, identifying learning needs, engaging trainers, and coordinating all related logistics.
• Coordinate the Annual Conference and local site meetings in collaboration with the Program Manager.
• Support the development and submission of proposals for conferences, grants, and related initiatives.
• Support working groups, network initiatives, and special projects.
• Manage and develop content for the Learning Management System (LMS) and the CSS website.
• Troubleshoot and resolve issues as they arise and keep the Manager informed.
• Record meeting minutes without reliance on AI supports.
• Perform other duties as assigned.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values.
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.

You bring:

• Post-secondary education in Social Services, Development Studies, Communications, or equivalent experience.
• Minimum 5 years of experience with outreach activities and strategies.
• Demonstrated knowledge and experience in working directly or indirectly with newcomers.
• Prior settlement case management experience is an asset.
• Must possess advanced computer skills (Excel, Word, PowerPoint).
• Verbal and written fluency in French is an asset.
• Proven ability to facilitate training sessions in virtual environments and confidently engage with clients in face-to-face settings.
• Familiarity with design tools like Canva, HTML, and WordPress is an asset.
• Excellent written and verbal communication skills.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Well-developed interpersonal and relationship-building/customer service skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.
• Ability to work efficiently with a high degree of independence and navigate ambiguity.
• Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the Association.
• Superior planning, organization, management, team-building, and interpersonal skills, with the ability to function in a diverse environment.
• Flexibility with working hours, including days, evenings, and weekends, as well as the ability to travel and stay overnight when required.
• Excellent understanding of diversity, equity, inclusion and belonging including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.