CSR Sales Representative (English/Spanish)

Receive a $400 sign-on bonus after successfully completing your 120-day probationary period! Don’t miss out on
this fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payroll
processing schedule.

Position Overview:
We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our
growing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As a
Bilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products and
services. Fluency in both English and Spanish is essential for effective communication with our diverse customer
base.

Key Responsibilities:
• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring
accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and
recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate
unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data
protection guidelines.