CS Data Operation Manager (1 year temp)

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.

We’re looking for the best people to join us on our journey. Right now, we’re searching for a CS Data Operation Manager in our Stockholm office – are you ready to hit play on an exciting career change?

(Note that this is a temporary employment for 1 year)

The role

As a CS Data Operations Manager, you will drive data-informed decision making across the Customer Service organization by managing reporting, forecasting, KPI tracking, and financial follow-up. You will transform complex data into clear, actionable insights that support operational performance, strategic planning, and continuous improvement initiatives. You will collaborate closely with stakeholders across Customer Service and the wider business, providing meaningful analysis and recommendations that drive business outcomes.

What we’re looking for

We understand you may feel confident ticking certain boxes more than others and that’s why we always keep an open mind in our recruitment process. But, in order to thrive in this role, we do believe you’ll have at least some experience in the following:

· You are a curious, analytical, and data-driven person who loves turning numbers into insights and insights into action. You enjoy digging into data, spotting trends, and finding opportunities to improve both performance and ways of working.

· You are comfortable working with reporting, forecasting, KPIs, and financial follow-up, and you can translate complex data into clear and useful insights for different stakeholders. You take ownership of your work, are highly organized, and enjoy improving processes, dashboards, and tools along the way.

· We believe you are a great communicator and a collaborative team player who is also comfortable working independently. Most importantly, you are proactive, solution-oriented, and always looking for ways to make things better.

It’s a bonus if you have:

• Experience in Excel and PowerPoint

• A good understanding of data visualization

• Understanding what metrics are relevant and why

• Experience in customer service and working with BPOs

• 5+ years of experience in a data analyst position
  

What we offer you

We’ve got you covered! 30 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental leave pay lift.

Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance.

A safe space to grow and up-skill. Our learning culture puts you in the driver’s seat of your own development.

Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to know the product – including series & viewing events, new release movie rentals, linear channels and more.

Hit play today

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any questions you may have about this particular position.

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few clicks away.