Cross Domain Infrastructure Engineer

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

The Digital Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future. We help nations, governments and businesses around the world defend themselves against cybercrime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes.

The Apprentice Infrastructure Engineer is an entry level position for someone beginning a career in infrastructure engineering. You will work within an established engineering team and learn the architecture, design, delivery, operation and control of the IT infrastructure required to support our products and services. This includes server hardware, operating systems, storage, virtualisation platforms and local and wide area networking.

You will spend most of your time working alongside experienced engineers on customer upgrades, laboratory builds and project delivery. Tasks will be allocated with clear instruction and reviewed before they reach a customer environment. As your competence grows, the level of supervision will reduce and the complexity of your work will increase.

This is a learning role. We do not expect you to arrive with the skills listed below. We expect you to arrive ready to acquire them.

Key accountabilities Delivery

• Carries out agreed operational procedures under instruction and to a documented method
• Assists with maintenance, installation and problem resolution activities
• Assists with virtual and physical infrastructure, network and storage builds and rebuilds in laboratory and customer environments
• Contributes to the creation, improvement and maintenance of accurate technical documentation
• Assists with routine maintenance of IT platforms so that they operate securely and efficiently, following recognised good practice
• Contributes to the build and implementation of small projects under the direction of a senior engineer, including testing and transition activities
• Records time, progress and outcomes accurately against allocated tasks

Support

• Assists with the planning and implementation of maintenance and installation work
• Follows agreed support and maintenance procedures at customer sites while accompanied or supervised
• Assists with the investigation of operational problems and incidents, escalating promptly where the issue is beyond current experience
• Understands the service level agreements that apply to the work and the consequences of not meeting them
• Follows all security procedures that apply to the environment in which the work is carried out

Team and learning

• Takes an active part in the training plan and completes formal study within the agreed timeframe
• Seeks guidance early and applies feedback from senior engineers
• Builds working knowledge of Agile and DevOps ways of working through participation in team ceremonies
• Develops familiarity with the software that supports our Cross Domain products, including Java based components, with guidance from a software subject matter expert
• Shares what has been learned with peers and other apprentices
• Suggests improvements to processes, templates and documentation where gaps are found

What we are looking for

• An interest in computing, networks and how systems fit together, supported by evidence such as home laboratory work, personal projects, coursework or prior study
• Sound written and verbal communication, particularly the ability to record what was done and why
• Accuracy and attention to detail, including a willingness to follow a procedure exactly when the environment demands it
• A methodical approach to fault finding
• Reliability, punctuality and the ability to plan personal workload with support
• Willingness to ask questions and to receive direction
• Ability to work within a team and to maintain professional conduct at customer sites
• Understanding of the discretion required when working with sensitive information

Exposure to any of the following is useful but not required: Linux or Windows server administration, VMware or similar virtualisation platforms, TCP/IP networking, firewalls, scripting in Bash, PowerShell or Python.

Qualifications and eligibility

• Completion of Year 12 or equivalent, with satisfactory results in mathematics or a technical subject; OR
• A Certificate III or IV in Information Technology or a related discipline; OR
• Partial completion of a degree in Computer Science, Computer Systems Engineering or a related field; OR
• Demonstrated practical competence acquired through other means, including self directed study or prior work experience

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation.