CRM Support Officer

Salary: $50 - $60 p.h. + superannuation | Initial 6 month

• Initial 6 month contract
• Hyrbid working in Brisbane CBD (interstate candidates will not be considered, unless relocating)
• ASAP start
• Previous Government experience highly desirable

The Opportunity

Join a Queensland Government environment in a hands-on CRM support role focused on the effective operation and ongoing improvement of Salesforce. Working alongside a Senior CRM Officer, you'll support users, coordinate requests, maintain documentation and help improve CRM processes, governance and service delivery.

About the Role

This role will see you provide day-to-day support and coordination across the organisation's CRM environment, with a strong focus on responsive stakeholder service.

• Act as the first point of contact for CRM enquiries and support requests.
• Triage, track and coordinate CRM requests through to resolution.
• Support users to maximise existing CRM functionality and identify business needs.
• Maintain request registers, procedures, governance records and operational documentation.
• Assist with CRM testing, releases, reporting and continuous process improvement.
• Support user adoption through guidance, communication and knowledge sharing.

About You

You'll be a customer-focused support professional who is comfortable working with business systems, managing competing requests and engaging with both technical and non-technical stakeholders.

• Experience supporting Salesforce, Dynamics 365 or another enterprise CRM/business system.
• Strong customer service and stakeholder engagement skills.
• Excellent organisation, coordination and attention to detail.
• Clear written and verbal communication skills.
• Experience with Microsoft 365 and an ability to quickly learn business technology solutions.
• Understanding of information management, governance and compliance; government experience is highly regarded.

The Benefits

This is a strong opportunity for someone looking to build further CRM and Salesforce experience within a government environment.

• Hands-on exposure to an enterprise Salesforce environment.
• Opportunity to contribute to CRM process and service improvements.
• Work across support, governance, reporting and stakeholder engagement.
• Hybrid working in Brisbane CBD
• Initial 6 month contract, with scope to extend

How to Apply

Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Nina Magill on [email protected], quoting reference JN -092026-44387. To learn more about Davidson, visit davidsonwp.com.