CRM Specialist (m/w/d) Customer Service & Contact Management (40-60%)

To strengthen our close-knit team at KWS Suisse SA, we are looking for a committed and service-oriented individual to join us as a Specialist (m/f/d) Customer Service & Contact Management.

In this versatile role, you will be the key point of contact for our customers, farmers, and distribution partners across Switzerland. You will communicate via our digital platform myKWS, by phone, and via email, while working closely with internal contacts in Switzerland as well as international KWS teams. As an important link between customer service, administration, and operational processes, you will coordinate a wide range of activities and contribute to smooth collaboration across the organization.

This is a permanent position with a workload of 40-60% (approximately 20 hours per week). The future workplace will be located in the Zürich / Zürich Oberland region. Currently, our office is centrally located in Basel, just a few minutes' walk from Basel SBB railway station.

Join a motivated team, gain exciting insights into both the operational and strategic aspects of the agricultural industry, and enjoy the opportunity to contribute your own ideas and actively shape processes.

Your Responsibilities:

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Your Profile:

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, further training, or professional experience in the agricultural sector would be a plus
• Excellent organizational skills with an independent and structured way of working
• Strong customer focus and enjoyment in dealing with customers and business partners
• Excellent communication and teamwork skills
• High quality standards and a careful, reliable working style
• Initiative, accountability, and the ability to effectively prioritize tasks
• Professional proficiency in German, French, and English (minimum C1 level)
• Willingness to undertake occasional business travel within Switzerland and abroad (approximately 10%)
• Category B driving license is an advantage

What We Offer:

• A varied position with a high level of responsibility and creative freedom
• Exciting insights into one of the world's leading seed companies
• A family-oriented, dedicated, and international team with short decision-making processes
• Flexible working hours and attractive opportunities for mobile working
• Structured onboarding as well as individual training and development opportunities
• Modern working tools and a supportive, appreciative work environment
• The opportunity to contribute your own ideas and actively shape processes
• A permanent employment contract with a workload of 40-60%

Would you like to unlock your potential and grow with KWS? Then we look forward to receiving your application, including your cover letter, CV/resumé, and relevant certificates/documents, via our online portal.