CRM Marketing Manager

Are you an innovative, customer-focused PRO? At Mojam, we’re looking for a CRM Marketing Manager who’s ready to shake things up and revolutionize how we connect with our players! 🚀 If you’re passionate about creating personalized customer journeys and driving retention, we want you on our team. Help us elevate our CRM strategies and build stronger relationships with our community.

⚡️ What to do :

Manage and optimize the CRM platform to enhance customer engagement, segmentation and personalization
Develop and implement a comprehensive CRM strategy, including email, web push, and on-site communications, to increase customer retention and engagement
Design and execute customer segmentation strategies to ensure relevant and targeted messaging to different customer segments
Utilize A/B testing to continuously improve CRM activities effectiveness
Monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvement
Collaborate with the Marketing, Product, and Analytics teams to align CRM activities with overall company goals and strategies
Control production of all necessary materials
Stay up to date with the latest industry trends, best practices, and emerging technologies related to customer retention and CRM

🦸 Your superpowers

2+ years of experience in CRM/ Retention/Email Marketing
Proficient in using CRM platforms and marketing automation tools
Detailed expertise in email, web push, on-site communication retention strategies
Analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives
Strong copywriting skills, possessing the ability to produce engaging and persuasive content tailored to different customer segments
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments
Results-oriented mindset with a focus on driving measurable improvements in customer retention metrics and CRM performance
Continuously seeking opportunities to innovate and improve retention strategies and CRM processes
Upper-intermediate (B2)
HTML and CSS proficiency

Being well-acquainted with the gaming industry, having a passion for video games (CS ideally) would be a substantial asset.

🍪Team Perks

Totally remote work from wherever you grind. Into coworking? We’ve got your back
Flex schedule with no time tracking, because our goal is results
Work gear on us, get the tech you need
Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
A squad of PRO&BROs to craft epic gaming worlds with!

Ready to elevate CRM to new heights 😉? We’re excited to see your CV and hopefully welcome you aboard! Let’s add more jam together 🚀