CRM & Business Analytics Manager

B. Braun · 1 week ago

Category: Management
Experience: 5+ years

analytics crm data-governance data-modeling erp powerbi process-improvement salesforce sap sql stakeholder-management

Are you passionate about CRM and Business Analytics and its' processes? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Manager – CRM & Business Analytics at B.Braun, you will play a key role in supporting the effectiveness of the commercial organization by managing the CRM platform and business analysis databases, developing and implementing CRM strategies, and utilizing data modeling tools and techniques to generate actionable business insights. These insights enable data‑driven decision making that enhances business performance. You will also ensure that the CRM system is effectively maintained and leveraged, while also driving continuous improvement through analytics, strategy execution, and collaboration with regional teams.

Your Key Responsibilities:

CRM System Management

Oversee the administration, utilization, and maintenance of the CRM platform, ensure data accuracy, integrity, and security across all records
Monitor system performance and recommend enhancements to improve efficiency
Develop CRM local governance, guidelines and best practices to ensure consistent adoption and usage
Deliver training and support to promote effective usage and awareness of CRM’s operational benefits to the commercial team

Business Analytics and Insights

Generate actionable insights by integrating and analyzing CRM data alongside SAP and other business data sources
Design, build and optimize Power BI dashboards and reports using CRM, SAP and other business data sources for effective performance monitoring and analysis
Recommend and implement data integration solutions using SQL and other technologies to consolidate data from CRM, SAP and other business data sources

Innovation and Continuous Improvement

Stay updated on emerging technologies, industry trends, and evolving best practices in CRM Operational Excellence and Business Analytics
Identify opportunities for innovation and process improvement to enhance commercial effectiveness
Implement new tools, techniques, and methodologies that strengthen the organization’s competitive edge

Stakeholder Management and Leadership

Build and maintain strong relationships with internal and external stakeholders
Coach and mentor colleagues to build analytical capability and foster collaboration
Lead multi‑stakeholder projects in a matrix environment, ensuring alignment, accountability, and successful execution of strategic initiatives

Collaboration and Best Practice Sharing

Actively liaise with APAC CRM and Commercial Excellence teams to share and adopt best practices
Represent the Philippines in regional forums and ensure alignment with global strategies
Adapt and localize regional methodologies to local needs while maintaining consistency with broader organizational goals
Facilitate knowledge transfer and encourage collaboration across teams

What you will bring to the team:

Minimum 5 years of experience in Sales Force Effectiveness, CRM Management or business analytics
Experience in CRM administration including system management, user support and data governance
Proficiency in developing dashboards and reports using Power BI or similar platform
Strong experience in business analytics including data analysis, performance monitoring and generating actionable insights to support the business
Experience in working with CRM Systems (Salesforce or similar) and ERP systems such as SAP and integrating data from multiple sources using SQL or similar
Preferably within pharmaceutical or healthcare industry with proven success record
Strong stakeholder management and communication skills with ability to translate business requirements into analytical solutions and recommendations
Ability to influence cross-functional teams in a matrix environment and coordinate multi-stakeholder projects

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value-added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

Group Term Life Insurance
Medical and Optical Reimbursement
Provision of company laptop/iPad
Maternity assistance
Employee incentive scheme
Fuel allocation
Car allowance
Mobile allowance
Training and development programs
Engage in fun activities and team-building events

What’s next?

Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

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