Monitor and operate critical data centre facilities (power, cooling, environmental systems) in Singtel's 24x7 Centralized Network Operations Centre, responding to alarms and incidents, coordinating maintenance and change requests, and producing operational reports. Works with BMS, EMS, DCIM and ServiceNow on a 12-hour shift rotation.
Monitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.
Perform real-time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.
Respond promptly to facility alarms, incidents and abnormalities, and accelerate issues to customer success team, technical specialists and customers based on severity and operational impact.
Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.
Incident, Change & Maintenance Coordination
Support facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.
Manage change requests workflow with internal teams
Ensure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.
Liaise with internal stakeholders to ensure timely resolution of facilities-related issues.
Operational Support & Reporting
Maintain accurate operational records, alarm logs, escalation reports and facilities documentation.
Assist in generating operational and facilities performance reports for management review.
Manage OneNxera Portal
Support continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.
Ensure compliance with operational procedures, safety requirements and data centre best practices.
Skills for Success
ITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
Minimum 2 years of relevant experience in Data Centre Operations, Facilities Operations or mission critical infrastructure environments.
Candidates with relevant hands-on experience in 24x7 operations environments are encouraged to apply.
Basic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.
Familiarity with facilities monitoring tools such as BMS, EMS, DCIM or Servicenow systems is advantageous.
Knowledge of incident management, escalation handling and change management processes.
ITIL Foundation certification will be an added advantage.
Able to work effectively in a 24x7 shift environment (12-hours shift rotation)
Good troubleshooting, coordination and communication skills.
Team players with positive attitude and willingness to learn.
Able to remain calm and organized during operational incidents and high‑pressure situations.