Crew Leader (Gatlinburg, TN)

Job Summary

• The Crew Leader is responsible for overseeing landscape operations at client sites, managing a crew of 2–5 team members to ensure tasks are completed safely, efficiently, and to BrightView’s quality standards. This role involves supervising a variety of service lines, including basic landscape maintenance, installation, and supportive services such as irrigation, seasonal color management, and chemical applications. The Crew Leader plays a key role in maintaining client satisfaction through effective team leadership and high-quality service delivery.

Duties and Responsibilities:

• Maintain a schedule and ensure service expectations are met
• Surface customer problems or concerns and report back to Operations Manager
• Assist in resolving issues with customer service when needed
• Ensure work is performed safely and in accordance with company policies
• Communicate regularly with Operations Manager to ensure client needs and expectations are consistently met or exceeded
• Deliver services as specified on client sites
• Work to identify more efficient ways to perform work
• Coordinate service execution with Operations Manager
• Oversee day-to-day site operations and delegate work to crew team members
• Provide Operations Manager feedback on crew member(s)
• Work with Operations Manager, helping to develop and train crew members
• Ensure equipment preventative maintenance is performed as needed and equipment is in good working order
• Participate in branch meetings as directed
• Accurately capture and turn in crew time logs through electronic time capture (ETC)
• Log equipment usage and maintenance cycles

Education and Experience:

• BrightView Equipment certifications
• Experience in a landscape-related field
• Demonstrated leadership among the team and with peers
• Valid Driver License

Physical Demands/Requirements:

• Be at least 18 years old (21 if operating company provided vehicles)
• Possess strong stamina and have the ability to work outdoors in various weather conditions including extreme heat and cold.
• Able to safely operate landscaping equipment (e.g., mowers, trimmers, blowers, edgers).
• Able to bend, stoop, kneel, twist, stand, walk continuously throughout the day and perform repetitive motions for extended periods.
• Able to perform manual labor using a variety of hand tools (e.g. shovels, rakes)
• You are able to wear appropriate personal protective equipment (e.g., safety shoes, high-visibility clothing, hand protection, eye protection, hearing protection, head protection)
• Landscapers who will be operating a BrightView fleet vehicle are required to have a valid driver’s license and meet company standards as it relates motor vehicle performance identified on a state issued motor vehicle record check.
• Ability to work flexible hours, including weekends or holidays if needed.
• Ability to lift and carry 40 lbs. (mulch, fertilizer, etc.)
• Ability to load/unload burlaps with plant cuttings onto trailer (up to 50 lbs.)
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur.

Work Environment:

• Ability to work outdoors/indoors in moderate to extreme weather conditions (e.g., temperatures more than 100°F, temperatures below 32°F, various levels of humidity)
• Ability to work in direct sunlight for extended periods of time.
• Work outdoors near automotive traffic, bodies of water, fumes, dust, mechanical and/or electrical hazards.
• Ability to work in environments where extended periods of loud noise are present.
• Ability to work in environments where exposure to allergens such as pollen and rag weed, insects such as bees and spiders and reptiles such as lizards and snakes.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.