Credit Operations Administrator

Position Purpose:

The Credit Operations Administrator at the Company is tasked with effectively managing the credit process and accounts receivable workflow for business customers in a dynamic B2B environment. This role encompasses data entry, filing credit applications, and delivering detailed portfolio reports while ensuring strict compliance with company policies. Candidates should demonstrate strong interpersonal skills, proficiency in relevant software, and the ability to thrive in a fast-paced team setting, with a proven capacity to prioritize tasks and meet deadlines effectively.

Key Responsibilities:

• Facilitate effective communication with customers and managers to ensure seamless management of the credit process and accounts receivable workflow within a dynamic B2B environment.

• Accurately perform data entry tasks, including the typing of waivers, to support the efficient processing and maintenance of credit applications.

• Execute the filing and management of credit applications, ensuring complete and accurate documentation in compliance with company policies.

• Oversee accounts receivable responsibilities, demonstrating proficiency in accounting software to streamline workflow and optimize financial performance.

• Contribute to process improvement projects by providing insights and participating in initiatives aimed at enhancing operational efficiency and effectiveness.

• Generate and deliver detailed reports on assigned portfolios to credit management, providing actionable insights to support strategic decision-making.

• Ensure adherence to company policies and credit management protocols, maintaining high standards of compliance and operational excellence.

• Collaborate effectively with both local and remote teams, utilizing strong communication skills and familiarity with Microsoft Word and Excel to achieve collective goals.

Direct Manager Direct Reports:

• Direct Manager: The Credit Support Administrator within the Company reports directly to the Senior Credit Operations Manager.

• Direct Reports: This role does not include any direct reports. The Credit Support Administrator functions as an integral part of the credit management team and collaborates closely with both customers and internal managers to facilitate credit processes and manage accounts receivable workflows. In alignment with company objectives, the individual in this position will contribute to process improvement initiatives and provide comprehensive portfolio reports as requested by credit management.

Travel Requirements:

The Credit Support Administrator in the Company is not required to undertake regular travel; however, occasional travel may be necessary to participate in off-site meetings, training sessions, or process improvement projects as directed by credit management.

Physical Requirements:

• The Credit Support Administrator position at the Company primarily operates within a standard office environment, requiring the use of typical office equipment including computers, telephones, and printers. The role necessitates prolonged periods of sitting and substantial focus on computer-based tasks, including data entry and document preparation. Candidates should possess the ability to engage in verbal and written communication effectively.

• Occasionally, movement within the office may be required to access files or meet with team members and clients. The ability to lift and carry items weighing up to 10 pounds, such as files or office supplies, may be necessary.

• The Company is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role effectively. Applicants who may require accommodations during the application process or during employment are encouraged to communicate their needs.

Working Conditions:

The Credit Support Administrator at the Company operates within a dynamic and collaborative environment that emphasizes both remote and office-based settings, offering a hybrid work model to accommodate diverse professional needs. This role is embedded in a fast-paced, deadline-driven context requiring precision and efficient time management to support essential functions such as managing the credit process and overseeing accounts receivable workflows. The successful candidate will navigate a high-energy atmosphere where multitasking and proactive problem-solving are integral to meeting the stringent compliance and reporting standards set by the company. The role demands seamless coordination and communication across local and remote teams, ensuring that all tasks and projects are completed with accuracy and timeliness to sustain the company’s reputation for excellence and reliability in a B2B setting.

Minimum Qualifications:

• High school diploma or equivalent required.

• At least 1-3 years of business experience or equivalent education preferred

• Demonstrated experience utilizing accounting, inventory, or related software effectively.

• Prior experience in process improvement projects and report generation is advantageous.

• Proficiency in Microsoft Office (Excel, outlook, teams etc) with exposure to PowerBI (or similar tools)

• Familiarity with data entry processes and typing waivers efficiently.

• Strong ability to build and maintain professional relationships with both customers and managers, characterized by an outgoing personality and polished phone communication skills.

• Proven capability to prioritize tasks effectively under strict deadlines and in a fast-paced, evolving environment.

• Exceptional written and verbal communication skills.

• Ability to thrive and contribute positively in both local and remote team settings.

• Committed to maintaining compliance with all company policies and procedures.

• Interest in Credit, Finance, operations-related functions

Preferred Qualifications:

• Demonstrated proficiency in accounting and financial analysis, contributing to data-driven decision-making processes and enhancing overall credit management strategies.

• Exceptional analytical and problem-solving skills, with a proven track record of identifying and implementing process improvements in credit administration and accounts receivable functions.

• Previous exposure to a business environment.

• A Bachelor's degree in Finance, Business Administration, or a related field, affirming a foundational understanding of key financial principles and practices.

• Proven ability to cultivate and maintain strong relationships with a diverse clientele, enhancing customer satisfaction and strengthening long-term partnerships.

• Experience leading or participating in cross-functional teams to drive successful outcomes in process improvement projects and strategic initiatives.

• Demonstrated commitment to upholding compliance and regulatory standards within credit operations, ensuring the organization's adherence to industry best practices.

Minimum Education:

• A high school diploma or equivalent is required for the Credit Support Administrator position. Additional coursework or training in accounting, finance, or related fields is advantageous.

Preferred Education:

• A Bachelor's degree or 1-3 years' of work experience.

Certifications:

• None Required.

Competencies:

• Communication Proficiency: Demonstrates excellent verbal and written communication skills, facilitating clear and effective interaction with customers, managers, and team members. This competency supports relationship-building and ensures the accurate transmission of information across diverse platforms.

• Organizational Skills: Exhibits strong organizational abilities to manage multiple tasks, such as data entry, filing credit applications, and handling accounts receivable responsibilities, maintaining order and efficiency in a fast-paced environment.

• Technical Aptitude: Utilizes accounting and inventory software proficiently, along with Microsoft Word and Excel, to input data, generate reports, and complete various administrative tasks essential in a credit support role.

• Customer Relationship Management: Establishes and maintains positive relationships with customers through an outgoing personality and professional phone skills, essential for discussing credit processes and managing accounts receivable in a B2B context.

• Compliance and Policy Adherence: Ensures all activities align with company policies and regulatory requirements, maintaining high standards of accuracy and accountability.

• Attention to Detail: Demonstrates meticulous attention to detail in data entry and waiver typing, ensuring precision and reliability crucial for managing the credit process effectively.

• Project Participation and Improvement: Actively participates in process improvement projects, contributing to the enhancement of operational efficiency and effectiveness within the credit department.

• Team Collaboration: Thrives in both local and remote team environments, working collaboratively to achieve common goals and support collective outcomes in accounts receivable and credit management functions.

The base hourly pay for this position typically falls within the range of $20.00-$29.04/hr. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [email protected] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.