Creator Payments Operations Specialist

You will manage global payout operations for CANVAS creators and help make monthly settlements efficient and scalable. You will serve as the main contact for payment-related customer service inquiries, support payment-method registration, troubleshoot payout delays, and create self-service guidance. You will partner with finance, planning, and engineering stakeholders to resolve system errors, close operational gaps, and support automation. You will also prepare operations for subscription settlements, ad revenue-share expansion, and the Super Like phase-out.

Responsibilities

• Manage day-to-day global payout operations for CANVAS creators
• Improve the monthly settlement cycle into an efficient, scalable process
• Serve as the primary contact for payment-related customer service inquiries
• Guide creators through payment-method registration and payout-delay troubleshooting
• Create clear self-service payment help guides
• Partner with finance, planning, and engineering teams to diagnose system errors
• Address operational gaps and advocate for system automation
• Prepare operations for subscription settlements, ad revenue-share expansion, and the Super Like phase-out

Requirements

• Professional written and verbal fluency in English and Korean
• Experience in operational execution, financial operations, or project management in a fast-paced environment
• Ability to coordinate across technical and non-technical stakeholders, including finance, product management, and engineering
• Attention to detail and ability to identify operational gaps, analyze process inefficiencies, and implement accurate resolutions

Benefits

• Health benefits including vision and dental coverage
• Paid time off
• Parental leave top-up
• 401K contributions
• Commuter benefits
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown