Creative Review Operator - Manager

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Creative Review Operator you will support the review of marketing and brand materials, helping validate consistency, clarity, and alignment with business goals within our Brand Management, Marketing and Sales practice. As a Manager you will lead review activity, coach team members, manage performance, and guide project workstreams while bringing business insight, integrity, and a practical understanding of how marketing operations support the Firm’s priorities. In this role at PwC Acceleration Center Kolkata, you will help coordinate creative intake, review deliverables across channels, and address issues as they arise while maintaining timelines, quality expectations, and clear communication with stakeholders.

Responsibilities

-Assess new Creative Review requests to confirm they are complete, eligible and ready for review.

-Assign requests to the most appropriate reviewer, considering skills, availability, capacity and workload.

Manage active submissions in line with agreed service levels and review timelines.

-Proactively manage workflow health by addressing overdue reviews, reassigning work and escalating risks.

-Communicate progress, outcomes and next steps clearly to requestors, reviewers and sponsors.

-Confirm campaign classification is accurate (e.g. SYC vs non-SYC).

-Follow up on inactive tickets to prevent delays or closure.

-Perform basic brand governance checks i.e. co-branding

- Managing team priorities, workload distribution, and timelines across multiple campaign and brand initiatives
- Coordinating intake, tracking, and routing of creative requests across stakeholders and internal review groups
- Applying project management methods to monitor progress, flag risks, and resolve workflow bottlenecks
- Translating campaign objectives into clear review criteria that support effective content development and refinement
- Using market research and campaign performance data to inform creative direction and content recommendations
- Identifying process improvement opportunities that streamline review operations and strengthen delivery consistency
- Communicating status updates, review feedback, and escalation points to business and creative stakeholders

What You Must Have

- Full time graduate or the equivalent degree
- At least 8 years of experience in sales, marketing or related PwC experience
- Oral and written proficiency in English required

-Customer-first mindset with a focus on quality, service delivery and stakeholder satisfaction

-Experience with workflow, ticketing or project management platforms is beneficial

What Sets You Apart

- Preference for at least one of the following fields of study: Advertising, Analytics, Business Administration/Management, Business Communications, Communications Studies/Speech Communication and Rhetoric, Consumer Studies, Design, e-Business, English Literature, Journalism, Marketing, Organizational Management, Public Relations
- Demonstrating experience reviewing creative deliverables across marketing channels
- Managing review timelines, priorities, and stakeholder feedback cycles
- Applying brand governance and content standards in fast-paced settings
- Coordinating workflow improvements for creative intake and routing
- Mentoring team members in review processes and quality checks

Travel Requirements

Not Specified

Job Posting End Date